Sensay Help Desk – Sensay Help Desk

Account

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What are the differences between QR Share and Student Accounts?I invited a student into a Class, but the student did not receive an email from Sensay to register their Student Account. What should I do?How can I create a large number of student accounts?How do I reset my password? (Student)I'm a teacher. How do I use Sensay?

How do I change the email address on my account?How do I reset my password? (Teacher)What data can I view from the Teacher Dashboard?I'm a teacher. How do I use Sensay?How do I reset my password? (Student)

General Questions

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I am a Teacher. How do I use Sensay?What are the differences between QR Share and Student Accounts?I am a Student. How do I use Sensay?What makes Sensay different?How do I share Lessons & Exercises with other Teachers?

What data can I view from the Teacher Dashboard?What is Advanced Scoring?I'm a teacher. How do I use Sensay?How do I share Lessons & Exercises with other Teachers?How can I record an answer to a new Exercise I just created in Sensay? I'd like to try the Exercise myself first to preview Sensay's AI feedback.

Student Roster

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How do I set up student rosters? (Admin only)I'm a 1Campus teacher. There are some mistakes in my synced roster(s). For example, missing or incorrect students.What does the 1Campus sync button do?How to change students from roster to another roster?What does the Student Roster page show?

I'm a Hsinchu APP user. My roster didn’t sync / Sensay is showing the wrong roster(s).How to remove student(s) from organization?I am Hsinchu APP user. Why do some students’ statuses still appear as “pending”?I am missing student(s) from my roster in Sensay.What does the Student Roster page show?

Technical Problems

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I invited a student into a Class, but the student did not receive an email from Sensay to register their Student Account. What should I do?I'm a 1Campus teacher. There are some mistakes in my synced roster(s). For example, missing or incorrect students.How do I reset my password? (Student)How do I give microphone permission to Sensay?I can't view my Classes/Lessons/Exercises and/or submit a recording.

I can't login to Sensay.I can't view my Classes/Lessons/Exercises and/or submit a recording.How do I give microphone permission to Sensay?How do I reset my password? (Student)I'm a 1Campus teacher. There are some mistakes in my synced roster(s). For example, missing or incorrect students.

Using Sensay

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Subcategories New Popular

Administrator Student Teacher

How do I set up student rosters? (Admin only)How do I assign a student roster to a Class?I am a Teacher. How do I use Sensay?I am a School Admin. How do I use Sensay?What are the differences between QR Share and Student Accounts?

What are the differences between QR Share and Student Accounts?What is Advanced Scoring?How do I share Lessons & Exercises with other Teachers?How do I reset my password? (Student)I'm a teacher. How do I use Sensay?